Privacy Policy

Last updated March 11, 2025

1. Introduction

Two Birds Development Company, LLC ("Company," "We," "Us," or "Our"), dba Kestrel Psychotherapy, operates the websites located at KestrelPsychotherapy.com, TwoBirdsDevelopment.com, and RandiWilliamsLPC.com.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our websites, book appointments, or otherwise interact with our services. This policy also explains your rights regarding your personal data and how the law protects you.

By using our website, you consent to the terms of this Privacy Policy and our collection, processing, and use of your personal information as described. If you do not agree, please do not use our website.

2. Information We Collect

We collect only minimal personal data when you interact with our websites, including:

a. Information You Provide Directly

  • Contact Information: When you submit a form, schedule a consultation, or contact us, we collect your name, email address, phone number, and minimal information regarding your reason for contact.

  • Inquiry Information: If you send an inquiry, you may voluntarily share additional information about your interest in services, though we ask that you not provide detailed personal health details. For example, you may opt to provide a brief statement such as, "requesting consultation for depressed mood."

b. Information Collected Automatically

  • Website Analytics & Usage Data: We collect data on how you interact with our website, including your IP address, device type, browser type, referral pages, and site activity.

  • Cookies & Tracking Technologies: Our website uses cookies and similar technologies to enhance user experience, track website performance, and analyze traffic. You can control cookie preferences via your browser settings.

c. Information We Collect from Third Parties

  • Website Hosting & Analytics: Our website is hosted by Squarespace, which collects browsing data to ensure website functionality and improve its platform.

  • Scheduling & Future Booking: We may, in the future, integrate third-party scheduling tools for booking consultations. However, no additional data beyond name, email, and phone number will be collected through our website.

  • External Platforms: If you interact with us via third-party platforms (e.g., social media, external directories), those services may share certain non-sensitive data with us based on their policies.

3. How We Use Your Information

We use the collected data for the following purposes:

  • To Respond to Inquiries: Contacting you regarding your request for consultation or services.

  • To Maintain Security & Compliance: Ensuring compliance with professional and legal obligations.

  • To Improve Our Website & Services: Monitoring website traffic, troubleshooting issues, and enhancing user experience.

  • To Send Marketing Communications (Only with Your Consent): If you opt in, we may send newsletters or promotional emails, which you can opt out of at any time.

  • To Facilitate Future Scheduling: If we implement online booking, we will only collect necessary contact details for appointment scheduling.

4. Sharing of Information

We do not sell your personal information. However, we may share data in the following situations:

  • With Third-Party Service Providers: To facilitate website hosting, analytics, email communications, and potential scheduling.

  • With Legal Authorities: If required by law, court order, or to comply with legal obligations.

  • With Your Explicit Consent: If you request a service that requires data sharing (e.g., referrals to other providers).

  • Third-Party Data Processing: Our third-party service providers (e.g., Squarespace for website hosting, Stripe for payments) may process personal data on our behalf. These third parties have their own privacy policies governing the collection and use of your data. We encourage you to review their policies directly.

5. Legal Compliance & Law Enforcement Disclosures

We may disclose personal data when required by law, subpoena, or other legal processes, or if we believe in good faith that such disclosure is necessary to comply with legal obligations or protect our rights.

6. International Data Transfers

At this time, we do not actively recruit clients from outside the United States. Our services are intended for U.S.-based individuals. If we expand our services internationally, we will ensure compliance with international data privacy regulations, including the General Data Protection Regulation (GDPR).

7. Third-Party Embeds & External Links

Our website may contain embedded content (e.g., videos, social media links) hosted by third parties. Interacting with embedded content is subject to the privacy policies of the respective third-party providers.

8. User Rights & Data Management

Depending on your location, you may have the right to:

  • Request access to the personal information we have collected about you.

  • Request deletion of your data.

  • Request that we restrict certain data processing activities.

  • Opt out of marketing communications at any time.

  • Withdraw consent where applicable.

To exercise your rights, contact us at Hello@KestrelPsychotherapy.com.

9. Data Retention & Deletion

We retain submitted inquiry and contact information indefinitely unless you request its deletion. If you request data deletion, we will remove the information stored in our records. However, we cannot guarantee data deletion from third parties such as Squarespace, which may retain data per their policies. If you become a client, we are legally required to retain records for the appropriate period based on legal and ethical requirements.

10. Security of Your Information

We implement security measures to protect your personal data. However, no internet-based system is completely secure. We encourage users to exercise caution when sharing sensitive information online.

11. HIPAA & Client Confidentiality

We do not collect or store Protected Health Information (PHI) on our website. If you become a client, we use a HIPAA-compliant electronic health record (EHR) platform for all therapy-related documentation. All client information is stored separately from the website. We provide a Notice of Privacy Practices (NPP) if you become a client. Payment processing for therapy services is handled through Stripe within our HIPAA-compliant EHR platform.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

📧 Email: Hello@KestrelPsychotherapy.com
📍 Business Name: Two Birds Development Company, LLC
🌐 Websites: KestrelPsychotherapy.com | TwoBirdsDevelopment.com | RandiWilliamsLPC.com

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.